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Modern Classics Spanish Pavilion Chair
Toll Free: 1-877-385-8950

Cancellation Policy

Due to our commitment to process orders quickly, there is a limited period of time in which your order can be cancelled. Serenity Living Stores is only able to accept cancellation requests via email or phone. Please follow the directions below and call or email us to submit a cancellation request. Most requests are reviewed and responded to within 24-48hrs. It's important to contact us immediately via phone if you happen to change your mind the same day you placed your order. If products are in stock, your order will be processed and shipped the same day it's received.

Please Note:

  1. 1. Your cancellation request will be sent to our warehouse to confirm the order can be cancelled and that it has not been prepared for shipping or has shipped already.
  2. 2. You will receive an email from us confirming if your cancellation request has been approved or declined.

All cancellations are confirmed in writing: If you have not received an email confirmation, your order has not been cancelled. Serenity Living Stores is unable to cancel an order once it has shipped or if it has been prepared for shipping by the warehouse.

If we are unable to cancel your order as requested, you will receive a notification either by phone or email explaining that your order was too late to cancel. If this should happen and you do not wish to receive your product, you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.

If your order has successfully been cancelled, Serenity Living Stores will initiate a refund. The processing time frame for the refund to appear to your original method of payment is 3-5 business days from the date of the confirmation email. This time frame allows most financial providers sufficient processing time.

Canceling Backordered Items/Discontinued Products
If you are canceling an order due to backorder, please contact our customer service department PH:1-877-385-8950 to confirm the back order date before making your final decision.

Return Policy

Customer satisfaction is our number one priority!

To support this, we offer one of the best return policies in the industry. If you are not entirely satisfied with your purchase, you can return your purchase within 30 days of receipt for an exchange, refund, or credit of the purchase price less the costs of shipping and handling.

Please note that most of our products are offered with free shipping. In the event you are returning an item with free shipping, we will deduct our actual outbound cost of shipping from your total refund amount. We also do not cover your shipping costs for returning products to us. Furthermore, please be aware that some products may carry restocking fees. In these cases, we will deduct any applicable restocking fees from the total refund amount should you wish to return these items.

All returned products must be in its original condition and packaging, otherwise your return request may be denied or additional charges may apply. Furthermore, we cannot take returns of products that have already been assembled or modified.

From time to time, we may advertise and sell certain products that cannot be returned due to supplier policies. In these instances, we will clearly indicate this on the product's sale page. If you have questions concerning our Return Policy or would like to know whether you can return a recent purchase, please feel free to contact our customer care center at 1-877-385-8950.

Damaged or Defective Products

We always package all of our products to withstand any wear-and-tear and damage during shipping. It is very rare that any damage would occur, however in the unlikely event that an item looks damaged or parts appear to be missing you can contact us to request a reshipment or replacement parts. We will send you a replacement unit or replacement parts as quickly as possible and at no additional cost to you. If your order has been shipped by Truck Freight or White Glove, please take note of the instructions below.

Shipments by Truck Freight or White Glove

If your package appears to be slightly damaged, please make sure you write "Package Damaged" when you sign for delivery. This is very important.
If your package appears to be significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new replacement package. If you refuse the damaged package, please make sure you notify us so that we can expect the return shipment.
If you accept the package and later realize that parts are missing or damaged, please contact us immediately so that we can arrange for replacement parts to be shipped to you free of charge. It is very important that you notify us immediately as we will also be submitting a freight claim (which generally needs to be done within 48 hours of delivery). If we are unable to provide replacement parts, we will arrange to have your defective shipment picked-up and we will send you a new replacement unit. Please make sure that your returned product is in its original packaging.

At Serenity Living Stores, we aim to provide you with the best possible shopping experience. If you decide that you do not want replacement parts or a new shipment, you can return the item to us in accordance with our standard Return Policy. If the product arrives damaged, defective, or an error was made on our part, and it cannot be resolved by either shipping you a replacement part or unit, we will arrange to have the item returned to us at our cost.

If you have any questions or concerns regarding your order, please do not hesitate to contact us. Our team of highly knowledgeable customer care representatives would be happy to assist you.

Interior Designers

At SLS we see interior designers, stagers and anyone who appreciates modern furniture as partners. Sign up to become a Designer Member (only an email and name is required) and you will be assigned an account representative who can help you with your returns/exchanges at any time.

Sign up now with Designer Member in the subject line.

Call us or email us with any questions:

Contact Us via:
Toll-Free Phone: 1-877-385-8950
Email: support@serenitylivingstores.com

Serenity Living provides high quality interpretations of modern classics. Serenity Living is in no way associated with Knoll, Cassina, Fritz Hansen, Herman Miller, Eero Aarnio, Saarinen, and others. We respect the original designs and make no claims to provide items from the designers and licensing companies listed previously. The items on our site are not manufactured by and are not products of the companies/designers listed previously.