Return PolicyCustomer satisfaction is our number one priority! To support this, we offer one of the best return policies in the industry. If you are not entirely satisfied with your purchase, you can return your purchase within 30 days of receipt for an exchange, refund, or credit of the purchase price less the costs of shipping and handling.
Please note that some of our products are offered with free shipping. In the event you are returning an item with free shipping, we will deduct our actual outbound cost of shipping from your total refund amount. We also do not cover your shipping costs for returning products to us. Furthermore, please be aware that some products may carry restocking fees. In these cases, we will deduct any applicable restocking fees from the total refund amount should you wish to return these items.
All returned products must be in its original condition and packaging, otherwise your return request may be denied or additional charges may apply. Furthermore, we cannot take returns of products that have already been assembled or modified.
From time to time, we may advertise and sell certain products that cannot be returned due to supplier policies. In these instances, we will clearly indicate this on the product's sale page. If you have questions concerning our Return Policy or would like to know whether you can return a recent purchase, please feel free to contact our customer care center at 1-888-756-0098.
Damaged & Defective ProductsWe always package all of our products to withstand any wear-and-tear and damage during shipping. It is very rare that any damage would occur, however in the unlikely event that an item looks damaged or parts appear to be missing you can contact us to request a reshipment or replacement parts. We will make every effort to send you a replacement unit or replacement parts as quickly as possible and at no additional cost to you. If your order has been shipped by Truck Freight or White Glove, please take note of the instructions below.
Shipments by Truck Freight or White Glove
- If your package appears to be slightly damaged, please make sure you write "Package Damaged" when you sign for delivery. This is very important.
- If your package appears to be significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new replacement package. If you refuse the damaged package, please make sure you notify us so that we can expect the return shipment.
- If you accept the package and later realize that parts are missing or damaged, please contact us immediately so that we can arrange for replacement parts to be shipped to you free of charge. It is very important that you notify us immediately as we will also be submitting a freight claim (which generally needs to be done within 48 hours of delivery). If we are unable to provide replacement parts, we will arrange to have your defective shipment picked-up and we will send you a new replacement unit. Please make sure that your returned product is in its original packaging.
At Serenity Living Stores, we aim to provide you with the best possible shopping experience. If you decide that you do not want replacement parts or a new shipment, you can return the item to us in accordance with our standard Return Policy. If the product arrives damaged, defective, or an error was made on our part, and it cannot be resolved by either shipping you a replacement part or unit, we will arrange to have the item returned to us at our cost.
If you have any questions or concerns regarding your order, please do not hesitate to contact us. Our team of highly knowledgeable customer care representatives would be happy to assist you.